Osmi:Terms of Service
Terms of Service
Last revised:2026/10/06
Welcome to Osmi (the "Service"), operated by X-UNIV. CO., LTD. ("the Company", "we", "us", "our"). Please read these Terms of Service ("these Terms") carefully. By creating an account, purchasing minutes, or otherwise using the Service, you agree to these Terms.
1. Definitions
Recording means an audio or video file you upload to the Service. Only its sound is processed.
Transcript means the text produced from a Recording.
Meeting Notes means the document the Service drafts from a Transcript, your answers and any materials you attach.
User Content means your Recordings, Transcripts, Meeting Notes, answers, attached materials, notebook entries and anything else you submit or generate through the Service.
Minutes means the prepaid balance used to pay for processing, counted in minutes of recording.
Platform Content means the software, interface, designs and other material we provide, excluding User Content.
Other capitalised terms have the meanings given in our Privacy Policy, which forms part of these Terms.
2. Changes to These Terms
We may update these Terms — for example, for a new feature, a legal requirement or a pricing change. We will post the updated Terms on this page and, for material changes, notify you by email or in the Service at least 30 days before they take effect. If you keep using the Service after that, you accept the updated Terms; if you do not agree, please stop using the Service.
3. Eligibility and Your Account
You must be at least 18 years old, or the age of majority where you live if that is higher. You sign in with a Google or Apple account and are responsible for activity under your Osmi account. Tell us immediately if you suspect unauthorised use. You can delete your account at any time from the account page; see the Privacy Policy for what is deleted and what must be kept.
4. The Service
4.1 What the Service does
You upload a Recording. The Service transcribes it, asks you a few questions to get names, terms and priorities right, and drafts Meeting Notes, which you can adjust and export. Uploading is always your own action. Processing is done by third-party providers named in the Privacy Policy, including Google's Gemini API.
4.2 Your content is deleted on a schedule
The Service is not a storage service. Your Recording is deleted when the session finishes (or after one hour without activity), and your Transcript and Meeting Notes are deleted 48 hours after your last action on that session (24 hours if that last action was an export). The full schedule is in the Privacy Policy. Export anything you want to keep. We are not responsible for content deleted on this schedule.
4.3 AI-generated output
Transcripts and Meeting Notes are generated by AI and may contain errors, omissions or statements attributed to the wrong person, particularly with unclear audio, overlapping speech or specialised terms. Review them before relying on them or sharing them. The Service is a drafting aid, not a certified or legally admissible record of what was said.
4.4 Recording consent is your responsibility
Laws on recording conversations — including whether everyone must consent, and when — vary by place. The Service does not check, and cannot guarantee, that recording a particular meeting is lawful. You are solely responsible for obtaining any consent the law requires before recording others and uploading the Recording.
5. Your Content
5.1 You own it
You keep all rights to your User Content. Nothing in these Terms transfers ownership of it to us.
5.2 The licence you give us
You give us a limited, worldwide licence to process your User Content only to (a) transcribe it, (b) ask you questions about it, (c) draft and adjust your Meeting Notes, (d) send it to the providers named in the Privacy Policy for those purposes, and (e) deliver the results to you, including by email and to destinations you choose. We do not use your User Content to train models, for marketing, or for anything beyond your request. The licence ends when the content is deleted under the Privacy Policy. Any further use by a provider is governed by that provider's terms, described in the Privacy Policy.
5.3 Your promises
You promise that you have the right to upload your User Content — including any consent required from people in the Recording — and that doing so does not infringe anyone's rights or break any law. You are responsible for your User Content and agree to compensate us for claims arising from it.
5.4 Your notebook and information about other people
To get names and terms right next time, the Service saves corrected terms and people you identified (a name and a short description) in your notebook. If that information identifies another person, you are giving us personal data about someone who may not use the Service, and Section 4.4 applies: you must have the right to share it.
6. Minutes, Payment and Billing
6.1 Prepaid minutes, not a subscription
You buy minutes in packs and spend them on processing. There is no recurring subscription.
6.2 You see the estimate before anything runs
Before a session starts, the Service shows the estimated minutes for your files and your balance, and starts only after you confirm. The estimated minutes are held from your balance while processing runs. The minutes actually charged are measured by our server under Section 6.3 when your Transcript is delivered; any difference from the hold is returned to your balance.
6.3 How minutes are counted
Minutes charged = the whole minutes of the Recording's total length, plus one more minute if the remaining seconds exceed 20. For example, 35 minutes 20 seconds uses 35 minutes; 35 minutes 21 seconds uses 36 minutes. Every session uses at least 1 minute.
Minutes are charged once, when the Transcript is delivered. Answering questions, requesting adjustments and regenerating the Meeting Notes afterwards cost nothing more.
Any part of the Recording that the AI could not transcribe and skipped is not charged.
If you cancel while transcription is in progress:
within the first 2 minutes after transcription starts, nothing is charged;
if part of a long Recording has already been transcribed, the completed share is charged (completed segments ÷ total segments × total length);
otherwise, the share of the estimated transcription time that has passed is charged (time elapsed ÷ estimated time, at most 100%) × the length of the part being transcribed.
All of these are rounded with the rule above. If you cancel before transcription starts, nothing is charged.
6.4 Free and bonus minutes
A new account receives 60 free minutes, which expire 30 days after they are granted. When someone you invited finishes their first session, you each receive 30 bonus minutes, which expire 90 days after they are granted. Minutes you buy do not expire. Minutes closest to expiry are used first.
6.5 How you pay
In the iOS and Android apps: through Apple's In-App Purchase or Google Play billing, which are also subject to Apple's or Google's own terms and refund policies.
On the website: in New Taiwan dollars through ECPay, or in US dollars through Stripe. Stripe payments are collected on our behalf by BookAI Inc., a company under contract with X-UNIV. CO., LTD. that operates the Stripe account.
We never receive or store your card number.
6.6 When minutes are returned
If transcription fails, the held minutes are returned to your balance in full, automatically.
If a later step fails (after your Transcript was delivered and charged), the minutes are not returned, but you can retry that step free of charge.
If a website purchase is refunded, we deduct the refunded minutes from your balance and, where a Taiwan e-invoice was issued, issue the corresponding credit note (折讓). In-app purchases follow Apple's or Google's refund policies, which we cannot override.
7. Acceptable Use
You agree not to:
use the Service for anything unlawful, including recording someone without the consent the law requires;
upload content that infringes anyone's intellectual property, privacy or other rights;
upload malware or try to disrupt, overload or gain unauthorised access to the Service;
reverse-engineer, decompile or try to extract the Service's source code;
access the Service with bots or scrapers without our written permission;
create multiple accounts or otherwise abuse free, bonus or referral minutes;
resell, rent or sublicense access to the Service without our written permission.
If you break these Terms, we may suspend or end your access, remove the content concerned, and use any remedy available by law.
8. Intellectual Property in the Platform
All Platform Content — the Service's software, design, interface and branding — belongs to the Company or its licensors. Apart from the right to use the Service as intended, these Terms give you no rights to it.
9. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including that the Service will be uninterrupted or error-free, or that any Transcript or Meeting Notes will be accurate or complete. The Service relies on third-party providers (see the Privacy Policy) whose availability we do not control.
10. Limitation of Liability
To the fullest extent the law allows, the Company and its officers, employees and affiliates are not liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the Service, including loss of data, content deleted under Section 4.2, or reliance on inaccurate Meeting Notes. Our total liability for any claim is limited to what you paid us for minutes in the three (3) months before the event giving rise to the claim or, if you have not bought any, the price of the smallest minute pack then on sale.
Nothing in this section limits liability that cannot be limited by law.
11. Termination
You may stop using the Service and delete your account at any time. We may suspend or end your account if you break these Terms. Deleting your account deletes your content as described in the Privacy Policy — export anything you want to keep first.
If you delete your account, or we end it because you broke these Terms, any minutes left in your balance are forfeited and not refunded.
12. Governing Law and Disputes
These Terms are governed by the laws of the Republic of China (Taiwan). Disputes will first be addressed through good-faith negotiation; if unresolved, the Taiwan Taichung District Court has jurisdiction as the court of first instance.
13. Miscellaneous
Severability. If any part of these Terms is found invalid or unenforceable, the rest remains in effect.
No waiver. If we do not enforce a provision, we may still enforce it later.
Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service.
Language. These Terms are written in English, which is the controlling version. Translations are for reference only; if they conflict, the English version prevails.
14. Contact
Company: X-UNIV. CO., LTD.
Email: support@bookai.com
Address: Sec. 2, Taiwan Blvd., Central Dist., Taichung City, Taiwan
